Improving digital performance for housing
Get more from your digital services
Practical digital services designed for Irish Approved Housing Bodies, helping you improve tenant experience, accessibility and digital performance while supporting the principles and requirements of the AHBRA Standards.
Whether you use VerseOne technology or not, we can help you understand what's working, identify where tenants encounter difficulties and make practical improvements.
is where our journey begins. Get to know our business and what we do, and how we're committed to quality and great service. Join us as we grow and succeed together. We're glad you're here to be a part of our story.
Accessibility
Can every tenant access the services they need?
Make your digital services accessible to everyone. We identify barriers, make practical improvements and help your team maintain an inclusive digital experience.
Accessibility also supports the AHBRA Tenancy Management Standard's emphasis on accessible tenant information, appropriate communication channels and the diverse needs of tenants.
- A full audit against WCAG 2.2
- Accessibility issues identified and fixed
- Your team trained to maintain good practice
Digital analytics and insights
Find what's getting in the way of your tenants.
Understand how tenants actually use your digital services — where they succeed, where they struggle and where they abandon a journey and contact your team instead.
Turn analytics into practical improvements in tenant experience and operational efficiency.
- See where tenants drop off or get stuck
- Identify which pages and journeys work
- Understand avoidable demand and opportunities for self-service
- Give your team confidence to use the data
Information architecture
When people can't find things, they contact you instead.
Important information is often organised around an organisation's internal structure rather than the tasks a tenant needs to complete.
We restructure digital journeys around real tenant needs — making services easier to navigate, reducing frustration and helping to reduce unnecessary calls and emails.
- Review how your website and services are structured
- Rebuild journeys around real tenant tasks
- Simplify navigation and access to information
- Train your team to maintain the structure
Digital services and AHBRA
Digital experience is increasingly part of good tenancy management.
The AHBRA Tenancy Management Standard places clear emphasis on effective communication with tenants and accessible tenant services and information.
AHBs are expected to provide accurate and up-to-date information, make tenant-related services easily accessible, use communication methods appropriate to diverse tenant needs and take account of tenant feedback.
Our digital services help turn these principles into practical, measurable improvements in how tenants access and experience your services.
What next?
1. Build your digital performance package
Start with the area that matters most.
These services are designed to work together. You can begin with one area or combine services into a wider Digital Performance Review.
Analytics + Information Architecture
Find where tenants struggle, then redesign those journeys around what they actually need to do.
Accessibility + Findability
Make important information easier to find and accessible to a wider range of tenants.
Analytics + Findability
Understand how people reach your digital services and whether they successfully complete what they came to do.
Or combine all four for a wider assessment of your digital tenant experience.
2. Digital Performance Review
Want to know where you could improve?
Our Digital Performance Review provides a practical starting point.
We'll look at your current digital services, accessibility, findability and tenant journeys, identify quick wins and highlight where improvements could make the greatest difference.
The result is a clearer picture of how well your digital services support tenants, your teams and your responsibilities as an Approved Housing Body.
Book a Digital Performance Review