Built on experience. Focused on what's next.
For over three decades, Conversant founders have helped organisations adopt each major generation of service management technology—from the first Windows-based help desk systems, through the introduction of ITIL in Ireland, to cloud computing, SaaS and becoming Ireland's first ServiceNow partner from 2009 to 2016. That experience provides a unique perspective on what delivers lasting value. HaloITSM has been chosen because it combines enterprise-class capability, rapid implementation and exceptional value in a modern, all-inclusive platform designed for today's service organisations.
Why we believe Halo is different
HaloITSM brings together everything needed to deliver modern IT and Enterprise Service Management within a single platform. Unlike many traditional ITSM solutions, functionality is included rather than added through costly modules, making it simpler to deploy, easier to manage and significantly better value over the lifetime of the platform. Combined with powerful automation, AI, workflow flexibility and an intuitive user experience, Halo enables organisations to modernise service delivery without compromising capability.
Technology should simplify service management, not make it more complicated. That philosophy has guided every platform recommendation made over the last three decades, and it is one of the main reasons HaloITSM stands out today.
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Everything You Need for Modern Service Management
HaloITSM provides a complete service management platform for IT and the wider enterprise, bringing together the core capabilities organisations need to manage, automate and improve service delivery.
IT Service Management
Manage incidents, requests, problems, changes, major incidents and SLAs through configurable, ITIL-aligned processes.
Self-Service and Knowledge
Give users a modern self-service experience with service catalogues, knowledge, automated requests and a configurable branded portal.
Workflow and Automation
Automate repetitive tasks and complex multi-step processes, approvals, escalations and service workflows across IT and other business functions.
Asset Management and CMDB
Manage assets and configuration data alongside the services, incidents and changes they support, providing greater visibility of relationships and dependencies.
Reporting and Analytics
Use dashboards, reporting and service data to understand performance, identify trends and support continual improvement.
Enterprise Service Management
Extend the same platform and service principles beyond IT to functions such as HR, Facilities, Finance and other internal service teams.
One Platform, Without the Module Sprawl
Halo brings these capabilities together within one highly configurable platform. Rather than continually adding separate products and modules as requirements grow, organisations can expand how they use Halo while retaining a common platform, data model and user experience.
AI Built Into Service Management
Halo embeds AI directly into the service management platform — helping teams resolve issues faster, automate routine work and make better use of the knowledge already held within the organisation.
AI Agents support users and service teams, triage and route requests, assist with first-line support, manage incidents and carry out defined workflow actions within existing permissions.
Platform Intelligence uses service data to surface relevant knowledge and previously resolved tickets, suggest categorisation and routing, identify SLA risks and uncover recurring patterns.
AI Abilities extend this further with capabilities including service report analysis, knowledge creation, sentiment analysis and intelligent workflow automation.
Halo can also connect with external AI agents and models, allowing organisations to extend AI across the enterprise while retaining control over access and permissions.
Modern AI Without Another Layer of Platform Complexity
AI is built into Halo rather than added as another layer of products, licences and platform complexity. Halo AI Agents are included across all plans, giving organisations a practical route to adopting AI within everyday service management without creating another major technology programme.