Right sized service management
Conversant ESM helps organisations modernise IT Service Management without unnecessary complexity, heavy implementation cycles or escalating platform costs.
We work with HaloITSM — a modern, ITIL-aligned service management platform designed to help IT teams deliver better services from day one. Halo brings incident, request, change, problem, CMDB, knowledge, self-service and integrations into one joined-up platform.
Why Conversant ESM?
Many IT teams are under pressure to improve service, reduce friction and show value — but their current tools have become too expensive, too complex or too slow to change.
Conversant ESM gives you a practical route forward.
We combine deep service management experience with a lighter, more focused approach to implementation and improvement.
Our specialised services
- IT Service Management modernisation
- HaloITSM evaluation and adoption
- Incident, request, change and knowledge workflows
- Self-service and service catalogue design
- CMDB and asset management foundations
- Integrations with existing systems
- Service improvement and operational review
Halo ITSM implementation
Seamlessly integrate Halo ITSM into your existing infrastructure with our expert guidance and support.
IT strategy & consulting
Develop robust IT strategies that align with your business goals and drive sustainable growth.
Ongoing support & training
Comprehensive support and training to ensure your team fully leverages your IT investments.
The Halo difference
Halo is privately owned, customer-focused and built around an all-inclusive platform model rather than endless add-ons and hidden extras. Its approach is centred on long-term customer success, flexible contracts and practical value rather than “land and expand” selling.
That matters.
It means organisations can simplify their service management environment, reduce dependency on heavyweight platforms and give IT teams a tool they can actually shape around the way they work.
Built for IT. Ready for enterprise service management.
Halo ITSM is designed for IT teams, but the same platform can also support broader enterprise service management across departments such as HR, facilities, finance and operations.
Start with IT.
Prove the value.
Extend where it makes sense.
Practical expertise, not platform theatre
Conversant ESM is built around experienced, customer-facing service management practitioners.
Our approach is deliberately straightforward:
- Understand where you are now
- Identify what is causing friction
- Map the right-sized path forward
- Configure Halo around real working practices
- Help your team become confident and self-sufficient
No over-engineering.
No unnecessary programme weight.
No technology for its own sake.
Gerry Fitzpatrick, Conversant ESM, Dublin.
Connect with us
Our location
71 Lower Baggot Street, Dublin 2.
Dublin, Ireland
Email: info@conversant.ie
Phone: +353 1 849 1277