Right sized enterprise
service management
A practical alternative to high-friction ITSM platforms
Reduce ITSM cost and complexity — without long delivery cycles or escalating platform costs.
When ITSM starts to feel like the problem
Many IT teams are being asked to improve service while reducing cost and complexity.
But their current platforms have become:
- Expensive to run
- Slow to change
- Difficult to extend beyond IT
That’s where we come in.
We help organisations simplify service management — with a more focused, practical approach based on real delivery experience.
Who we work with
Organisations rethinking the cost, complexity, and scope of their current ITSM platform.
Especially where teams are saying:
- Our system is too complex
- Changes take too long
- Costs are hard to justify
- Users avoid the portal
- Reporting is poor
- We need something more manageable
Right sized service management for Manufacturing
Move to Halo ITSM with people who know the platforms you’re leaving—so the transition is clean and controlled.
ITSM that works across the whole University
A single platform for IT and campus-wide services—simplifying support, reducing overhead, and improving the student and staff experience.
Low-Friction ITSM for Irish Healthcare Services
For IT and healthcare services—simplifying support, reducing overhead, and improving staff and patient experience.
Reduce cost and complexity in public sector IT
Right-sized service management for the public sector—faster to deploy, easier to run, and built for multi-department environments.
Why we chose HALO
We’ve spent over 20 years working with ITSM platforms — including some of the most widely adopted enterprise solutions.
We’ve seen how the model has evolved.
Many platforms are designed to grow revenue over time.
We focus on reducing cost and complexity over time.
- Increasing licence footprint
- Adding modules over time
- Driving long-term commercial growth
That works for the vendor.
It doesn’t always work for the customer.
Organisations often end up with platforms that are:
- Expensive to run
- Complex to manage
- Difficult to change
We chose Halo ITSM because it takes a different approach.
A more focused platform.
Transparent pricing.
Practical capability without the overhead.
It allows us to deliver service management that is simpler, faster, and easier to sustain.
Practical expertise, not platform theatre
Conversant ESM is built around experienced, customer-facing service management practitioners.
Our approach is deliberately straightforward:
- Understand where you are now
- Identify what is causing friction
- Map the right-sized path forward
- Configure around real working practices
- Help your team become confident and self-sufficient
No over-engineering.
No unnecessary programme weight.
No technology for its own sake.
Gerry Fitzpatrick, Conversant ESM, Dublin.
Connect with us
Our location
71 Lower Baggot Street, Dublin 2.
Dublin, Ireland
Email: info@conversant.ie
Phone: +353 1 849 1277