If the cost model is hard to explain, it is hard to govern. We look at whether licensing stays clear and predictable as your service estate grows.

A platform should start helping quickly. If useful outcomes take months to appear, complexity is already getting in the way.

Simple service changes should not feel like mini projects. Slow routine changes usually point to hidden drag in the platform or operating model.

If everyday progress depends on outside specialists, support costs rise quickly. We assess how much capability your team truly owns in-house.

Adding a form, workflow, rule, or minor integration should be proportionate. When small improvements need major effort, the platform is becoming expensive to evolve.

Tools do not stay healthy without clear ownership and operating rhythm. We look for named roles, decision paths, and repeatable ways of working.

Recovery speed is one of the clearest signs of operational fitness. We look at how quickly issues are restored and whether the same failures keep coming back.

A good platform should support you, not trap you. We look at portability, dependency, and how hard it would be to change course later.

Configuration can add value; excessive customisation adds drag. We assess whether the platform still benefits from standard capability or now lives under special handling.

Governance keeps cost, change, and risk in bounds. We test whether ownership, standards, reporting, and decision rights are actually in place.

Control gaps turn routine support into high-friction support. We look at access, auditability, evidence, and whether the platform can stand up to scrutiny.